Practical support for small museum teams setting up Museum Vault, training volunteers, cleaning catalog data, importing records, and publishing public exhibitions.
Support is organized around museum jobs, not software menus: getting access, setting roles, cataloging artifacts, importing old records, running inventory, publishing exhibitions, and understanding plan limits.
Email team@museumvault.app for account access problems, failed imports, billing or plan confusion, blocked uploads, public-page issues, or anything that looks wrong after you have the right page open.
Each path groups the guides a small museum team usually needs together, so administrators and volunteers can move through a real task without guessing where to start.
Use this path when the museum is new to Museum Vault or when a new administrator is taking over.
Use this path when volunteers are adding artifacts, correcting records, or preparing data for review.
Use this path before importing PastPerfect exports, CSV files, or legacy spreadsheets.
Use this path for inventory sessions, online exhibitions, billing questions, and plan limits.
These guides are written for museum administrators, curators, and volunteers who need plain answers during real collection work.
Create the museum account, confirm the tenant address, add core settings, and give the first team members the right access.
A workspace your staff and volunteers can enter without confusion.Account accessResolve common magic-link, invitation, tenant, and role issues before they block staff or volunteers.
A user can reach the correct museum dashboard with the correct role.Team managementChoose administrator, curator, and volunteer access safely, resend invitations, and remove people who no longer need access.
Each person has enough access to do their work and no more.CatalogingEnter the fields that make a record findable, reviewable, and safe to use in exhibitions later.
A record that another staff member can understand without asking you what it means.CatalogingClean duplicate object IDs, unclear titles, inconsistent locations, missing images, and notes that should be reviewed before publishing.
Cleaner records without turning cleanup into an endless side project.MigrationPrepare an export, map fields, validate rows, handle duplicates, and review the first imported batch before volunteers edit it.
A clean first import batch that staff can review with confidence.MediaUnderstand image, document, audio, video, file-size, thumbnail, and browser issues when media does not upload as expected.
A clear reason why a file failed and what to try next.InventoryCreate an audit session, verify expected objects, scan or search records, record exceptions, and close the review loop.
An audit result that explains what was verified, missing, or moved.Public exhibitionsBuild a visitor-ready exhibition from selected artifacts, review rights and wording, preview the page, and share it safely.
A public page that tells a clear story without exposing unfinished catalog work.BillingKnow what happens when a museum reaches storage, artifact, member, exhibition, media, or visitor-feature limits.
A clear next step when a feature is locked or a limit is reached.A good support message does not need to be long. It just needs the details that identify the museum, the page, the action, and the point where the workflow stopped.
Email team@museumvault.app